Returns and Exchanges
Returns
Customers who purchased on JHSToys.com may return item(s) in new, unused condition within five (5) days of delivery (no returns are accepted if the item(s) is opened or used).
Initial postage costs will not be refunded, and customers are responsible for return postage fees except for defective or damaged items. Please contact or email us with information regarding the item(s) you wish to return.
For a full refund, customers need to return the item to us in its original packaging. No return with missing accessories will be accepted.
Defects
If there is a manufacturing defect with the item sent, please contact or email us within five (5) days of receiving the product.
We reserve the right to refuse the return if the merchandise is used, assembled & displayed. Upon noticing such defect(s) please contact us immediately prior to assembly, use or display.
The return shipping fees will be covered by us. Please keep a copy of your receipt, we will reimburse you for the return shipping costs.
Imperfections
Unfortunately we are not able to accept returns on any issues concerning staining or imperfections on the products. Please contact the manufacturer directly if you have any issue(s).
If you do not contact us within five (5) days of receiving the merchandise, it is understood by both the buyer and seller that the merchandise is acceptable and a return privilege is no longer available.
Incorrect Item
If you receive an incorrect item in your order, please let us know immediately. We will require you to return the incorrect item, and we will send you the correct one. We will reimburse you for the return shipping charges.
Legal Actions
In case there occurs a legal dispute between JHSToys Ltd. and our customers, the court(s) that governs the address at which JHSToys Ltd. is located will be the sole agreement jurisdictional court(s).
For other inquiries regarding Returns and Exchanges, please contact us.
Customers who purchased on JHSToys.com may return item(s) in new, unused condition within five (5) days of delivery (no returns are accepted if the item(s) is opened or used).
Initial postage costs will not be refunded, and customers are responsible for return postage fees except for defective or damaged items. Please contact or email us with information regarding the item(s) you wish to return.
For a full refund, customers need to return the item to us in its original packaging. No return with missing accessories will be accepted.
Defects
If there is a manufacturing defect with the item sent, please contact or email us within five (5) days of receiving the product.
We reserve the right to refuse the return if the merchandise is used, assembled & displayed. Upon noticing such defect(s) please contact us immediately prior to assembly, use or display.
The return shipping fees will be covered by us. Please keep a copy of your receipt, we will reimburse you for the return shipping costs.
Imperfections
Unfortunately we are not able to accept returns on any issues concerning staining or imperfections on the products. Please contact the manufacturer directly if you have any issue(s).
If you do not contact us within five (5) days of receiving the merchandise, it is understood by both the buyer and seller that the merchandise is acceptable and a return privilege is no longer available.
Incorrect Item
If you receive an incorrect item in your order, please let us know immediately. We will require you to return the incorrect item, and we will send you the correct one. We will reimburse you for the return shipping charges.
Legal Actions
In case there occurs a legal dispute between JHSToys Ltd. and our customers, the court(s) that governs the address at which JHSToys Ltd. is located will be the sole agreement jurisdictional court(s).
For other inquiries regarding Returns and Exchanges, please contact us.
